FAQ & SHIPPINGS


Where can I get my order?

You can receive it at the address you choose: address, work, etc. Never in the post office box.


Can the delivery country be different from the purchasing country?

The country of delivery always has to match the country of purchase.


How long will it take to get my order?

Delivery times depend on the type of shipment selected. Standard shipments of 3 to 6 working days, express shipments of 24 to 48 hours and international shipments depending on the country.


RETURNS:

If you want to make a return or exchange, please connect via this URL: https://shop.joycolorsco.com/a/returns

or send an e-mail with your order number and the mail with which you made the purchase to info@joycolorsco.com

Where should I send my order?

To the following address:

ATT : JOY COLORS 

SHIPIUS : C/TAPICEROS Nº5 MÓDULO J 

SAN FERNANDO DE HENARES 

28830 MADRID 

ESPAÑA


What is the deadline to make a return?

The deadline for any return is 15 business days from the shipping confirmation.


Do I have to pay something for my return?

The customer will be responsible for the cost of sending the return.


How will I receive my refund?

Once the return is approved, you will receive the amount in the same way you made the purchase or by transfer.


When will I receive my refund?

After approving the return (the items must be in perfect condition and have the internal tags), you will receive a confirmation message stating that the amount will be credited to the account in a matter of days. Remember that the payment to the credit card always depends on the bank.


How should I do if my return is incorrect?

By contacting our sales department, we will solve the problem as soon as possible. joycolorsco.com reserves the right to refuse returns communicated or sent after the deadline or items that are not in the same condition in which they were received.