Terms and Conditions


The General Conditions of Use, Contracting and Sale (hereinafter "General Conditions" or simply "GC") regulate the use of the website www.Joycolorsco.com (hereinafter the "WEB" or "JOYCOLORS.COM") , of which owns and manages JOY COLORS, and makes available to people who access it (hereinafter the "user" or "users") in order to provide information on different products, whether own or owned by third-party partners, and provide access to them by purchasing on the conditions offered on the web, through the tendering process set (all collectively referred to as the "Services").

By accepting these general conditions and terms, the user consents and agrees to become a member of JOYCOLORSCO.COM, passing data to become part of the files and databases owned by JOY COLORS, which will use such files in accordance with the applicable and Privacy Policy of this websites legislation. The products offered will only be sold in the normal amounts for a home. In case there were offers, they are made on the website and are made as part of a sales program, which means they are limited in both time and quantity, which will be specified in each of the offers published on the website.

JOY COLORS reserves the right not to contract with any user who attempts to perform fraudulent use of the SITE, infringes or violates any of the conditions contained in these Terms and Conditions.

JOY COLORS is not responsible for the legal consequences and costs arising from the recruitment and/or purchase of services and/or products by a minor or incompetent, being in any case responsible if so results in accordance a law or, in any case, parents or guardians that are responsible.

The user must have carefully read the General Conditions before hiring and/or purchase any services and/or products. The completion of an order by the User entails, in any case, the total commitment and unreserved acceptance of these GC and Privacy Policy.

These General Conditions apply to all contracts concluded through members of joycolorsco.com as well as in all business relationships of all kinds mediate between its members and JOY COLORS. Unless it is expressed otherwise, in the event that in the CG it is established a period of time, it is understood that it is in working days, including every day of the week except Saturdays, Sundays and bank holidays.


Users undertake and agree to use correctly, lawfully and diligently, the website and the services offered there, and especially not carry any use of joycolors.es which may be contrary to their own ends or the law. Specifically: Users are responsible for ensuring that the information provided for registration is complete, true and correct.

Users can access into their completed orders and/or recently sent in the area protected by the users password, housed in JOYCOLORS.COM. In this area, users are able to change, manage and store their personal information and subscriptions offers from JOY COLORS.

If users violate or breach any of this GC, JOY COLORS reserves the right to make a warning to the user, or possibly take any of the actions according to law to prevent their interaction with Joycolors.es. Users will be liable for any damages, of any nature, that may arise as a result of any breach of the rules of use of the SITE, of its General Conditions and any obligation required by law to come. JOY COLORS is not responsible for any errors or omissions contained in this website, nor for any damage, direct or indirect, that may result from its use.

Despite the security measures being taken, JOY COLORS does not guarantee the absence of viruses or other elements that could damage or alter the user's computer system, or assume any responsibility for it.

All rights of intellectual property on this website and the content and information contained therein are legally reserved for their owners and the access to the website referred to or its use by their users cannot be regarded in any way as granting right, authorization or license of any kind with respect to such rights, content or information.  The reproduction, processing, distribution, public communication, availability, extraction, reuse, resending or use of any nature by any means or process, of any such rights without the express written permission of the owner is expressly prohibited of the corresponding rights.


The descriptions from the products offered in joycolorsco.com  are for mere information purposes, according to the information and documentation provided JOY COLORS.

Pictures, videos, and graphics or iconographic representations of any kind relating to products offered, including trade names, trademarks, service marks of any kind of names contained in the WEB only have illustrative or indicative purposes, in order to provide the much information as possible to the user, but not as a binding for JOY COLORS.

In case that, through no fault of JOY COLORS or force majeure, the product is not available once it has been purchased, JOY COLORS will inform the member-buyer by e-mail regarding the annulment or, a partial order. Such partial annulment will not entitle the cancellation of the entire order; subject to exercise in their case can make the user the right of withdrawal corresponding members of joycolors.es according to the General Conditions. In the event that a partial annulment because the unavailability of the product occurs, JOY COLORS will refund the amount paid by the customer, along with the shipping costs corresponding to the product, in the manner detailed in the next section.


The purchase of products by members of joycolors.es is carried out following the procedure established for that purpose on the website, in the "Shopping" section. In the buying process, conducted in Spanish/English language, the user must provide the following information: Billing information (including the address where you want to receive the order). Details of the payment (including bank card that will make the payment, Pay Pal or Trustly accounts). After the completion of the appropriate forms ("Billing Address", "Payment Details" and "Order Details") and upon receipt of placing the order by the member, JOY COLORS will send an email within 24 hours to the member an e-mail regarding the acknowledgment of the order and stating the confirmation of the purchase.

By selecting or clicking on the "Pay" button during the checkout process, the member fully and unreservedly accepts all of these Terms and Conditions. The contract shall be formalized and perfected in the time that JOY COLORS will receive the payment of the amount by the member. All contracts that are carried out by users through the WEB are performed with JOY COLORS.

For reasons of data confirmation, in some cases, JOY COLORS may require additional information to the one already provided at the time of purchase.

This extra documentation will be, for example, another contact telephone number, bank details and a copy of identity card or passport. All information used to carry out your orders are treated confidentially and with the sole purpose of facilitating the delivery and purchase.

while meeting the security measures required by law. This data is guarded by JOY COLORS in accordance with the provisions of the Data Protection Act and implementing regulations, and always applied the legally required security measures.


To all the orders made through joycolors.es by the users will apply the prices that are offered and listed on the website of the product at the time of the corresponding order except if there is a mistake in it. In any case, JOY COLORS reserves the right to change the prices of the products offered at any time, notwithstanding that they are invoiced at the price in effect at the time of registration of the order. All information on comparative prices, discounts on products and/or savings made by users are calculated using information from JOY COLORS of such products.

These product prices include VAT at the rate in effect at the time of purchase and any other taxes that may be applicable. However, this amount does not include in any case the shipping of products, which must be paid for separately.

Users can find detailed in the ordinary WEB the shipping costs, provided for standard orders.

Shipping costs are specifically detailed during the one-time purchase and only when, either by the type of product or by order volume, a cost overrun occurs in the postage regarding expenditure standard shipment indicated in the web for all orders. In this case, shipping costs will be specified for the order in question, determining the amount depending on the size, weight and shipping mode selected by the user-buyer.

In each issue of each order, JOY COLORS checks and verifies the price of products. If there is an error in the prices shown on the website, JOY COLORS act as follows: (a) if the correct price is lower than the one shown on the WEB, JOY COLORS will charge its members to the lower prices and will proceed with the shipment of the product (s); (B) if the correct price is higher than shown on the web, JOY COLORS will contact with the buyer to give the instructions for either continue the order or cancel the order at no cost.


The user will pay orders by bank credit card or debit card. The accepted bank cards by JOY COLORS are Visa, American Express, Visa Electron, MasterCard, analog cards and also through the Paypal system. The total purchase price will be debited in the designated card/PayPal account provided by the user after placing the order card.

JOY COLORS has the highest security measures required in the sector. In order to protect your privacy and security in online payment transactions, JOY COLORS uses the latest coding techniques. All information used to carry out your orders is encrypted. With the sole purpose of facilitating the subsequent purchases of the user, so that after your first purchase the customer would only have to confirm that the information provided in the form of payment and place of delivery is the same as the one indicated in previous orders, and always in compliance with safety measures enforceable by law, JOY COLORS store data relating to the purchase process and the means of payment used by the customer. These data are guarded by JOY COLORS in accordance with the provisions of the Data Protection Act and the regulations that develop, and always applying legally enforceable security measures.

However, the user who wishes has the right to cancel such personal data and will have to communicate it through this customer care form.



JOY COLORS promises to deliver the product in perfect conditions subject of the order in the address indicated by the member in the process. This address must be within the Territory. It is the responsibility of the member that can be performed on the delivery address provided during working hours in which courier companies make their deliveries. In that sense, JOY COLORS reserves the right to cancel the order in case we cannot make shipment by the customer's fault if the customer isnt in the address indicated in the order schedule whenever it occurs twice. In such case, JOY COLORS will have to refund the amount paid by the customer, except for shipping costs, which will not be refunded.

Once the process is completed and purchase and payment of the total order have been received, JOY COLORS will send the products to the relevant Member. JOY COLORS cannot commit to shipping products with a certain advance since the shipping date depends ultimately on production rates. In any case, the approximate time of the delivery is available to users on the products page. JOY COLORS does not take any risks in relation to the supply chain and distribution of products, especially in the case of purchases by description.

JOY COLORS is only required to ship products to the existing stock. The obligation of shipment of such products depends if JOY COLORS actually receives the products from the factory on time, ceasing any obligation to do so if, for no fault or negligence on their part, they do not receive the products from the factory and provided JOY COLORS has immediately informed of that fact to the customer.

The delivery will be considered deemed effectively from the time when the product has been made available to the customer in the place of delivery indicated. The risk in relation to the goods (loss, damage or theft) will be transmitted to the customer from the time when the product has been made available in accordance with the provisions of the General Conditions.

If the product or products shipped have any damage once they are delivered, the customer must immediately notify it in writing to both the delivery company as to JOY COLORS, which will tell you how to proceed in such situation.


The consumer has the right to withdraw from this contract, considered as a consumer any natural person acting for purposes outside his trade, business or profession.

Instructions for withdrawal

Right of withdrawal

You are entitled to withdraw from this contract within 14 calendar days without justification. The withdrawal period shall expire in 14 calendar days from the day:

  • Where you, or a third party indicated by you, acquires the material possession of the last of the goods ordered in the same order and sent once;
  • Where you, or a third party indicated by you, acquires the material possession of the last of the goods ordered in the same order and shipped separately;

If more than one of the foregoing alternatives are applicable to your case, the withdrawal period starts from the day that you, or a third party indicated by you, acquires the material possession of the last of the goods or commissioned pieces. To exercise the right of withdrawal, you shall notify:

Av. Diagonal, 618 - 8D
08021 Barcelona.
Tel: +34 960 627 753

By sending your decision to withdraw from the contract through a written statement (eg a letter sent by mail, fax or email). You can use the model of withdrawal form below, although its use is not mandatory.

To meet the withdrawal period it is enough that the communication concerning the exercise of the right for their withdrawal is sent before the deadline of withdrawal.

Effects of withdrawal

In case of withdrawal from your part, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on your part of a different delivery mode from our ordinary delivery that we offer) without undue delay and in any case not later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction unless you have expressly provided otherwise; in any case, will not incur any costs as a result of repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of the return of the property, whichever condition is met first.

You should you return or deliver the goods to ourselves without any undue delay and in any case no later than within 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline is met is if you send back the goods before the deadline of 14 days has expired. You will be the only responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics, and functioning of the goods handling.

Model withdrawal form

  • (If you want to withdraw the contract, fill out and send us this form)
  • - For the attention of JOY Colors S.L. (Hereinafter "JOY COLORS"), Joan d'Austria 70, Barcelona, 08005, Barcelona. Tel: 0034 960 627 753, Contact: info@Joycolors.es:
  • I hereby inform/communicate (*) to desist from my / I abandon your (*) contract of sale of the following goods/provision of the following service (*)
  • Ordered on (*) / received (*)
  • Name of consumer or consumers,
  • Address consumer or consumers,
  • Signature of consumer or consumers (only if this form is notified on paper)
  • Date


Warranties and after-sales services are governed by the provisions of Royal Decree 1/2007 of the 16th of November, approving the text of the General Law for the Protection of Consumers and Users.


Satisfaction of its members is the main concern of JOY COLORS. Therefore JOY COLORS attends any questions or complaints of its members, therefore, as soon as we become aware of it, we promise to answer as soon as possible. To this end, if members wish to raise any questions or make any claim, they can contact the Customer Service Department of JOY COLORS:

JOY Colors S.L.
C/ Almirante Cadarso 11 pta 4
46005 Valencia.

All information that members provide to JOY COLORS through the WEB is confidential and will be treated by JOY COLORS in accordance with the law and in accordance with its Privacy Policy, which is published in joycolors.es, that we request too read carefully.


If any provision of these Terms is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these General Conditions. The non-exercise by JOY COLORS of any right arising from the General Conditions will not be construed as a waiver of such right, which may only be express and in writing.

JOY COLORS reserves the right to modify at any time these Terms and Conditions, which in any case will always be available and easily visible in joycolors.es and would be freely accessible to all members and users who wants them.

The acceptance of these Terms and Conditions will be an essential prerequisite for the use of the web and to carry out any order through the same requirement.

These General Conditions constitute the sole and express wishes of JOY COLORS and its members in connection with its object, and supersedes and replaces any other agreements or arrangements that might exist between the parties, whether these verbal or written. Any modification of these Terms and Conditions shall be in writing and by mutual agreement between the parties.

JOY COLORS may assign and / or transfer freely, at any time, the rights and obligations under these Terms or the purchase of products through joycolors.es.


These Terms are governed by Spanish law.

Version: June 1, 2016

Joy Colors S.L.



In compliance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that registration on the website www.Joycolors.es or filling in any form in this website constitutes acceptance of this Privacy Policy, under the following conditions:

The information and personal data you. Voluntarily provide through the forms of this website or by email contact indicated therein, will be incorporated into files belonging to Joy Colors S.L.

The purpose of this file is to manage the services / products that JOY COLORS offers through its website, www.Joycolors.es (hereinafter joycolorsco.com") and properly manage orders and purchases which you can make through its website.

Also note that with respect to such data, you may exercise rights of access, rectification, cancellation and opposition under the terms established in the legislation, by a letter to :

Joy Colors S.L.,
C/ Almirante Cadarso 11 pta 4
46005 Valencia.
Or, by mail: info@joycolorsco.com

The user guarantees the authenticity of all data communicated through joycolorsco.com, and update the information you provide to JOY COLORS so that it corresponds at all times with reality, being solely responsible for the false statements or inaccurate perform as well as the damage that causes to JOY COLORS or third parties.

JOY COLORS is not responsible for any errors or omissions that could appear in this website, nor assumes any liability for incorrect, inappropriate or illegal use by the user of the inf5. This website may allow the user to access information from third parties or through links to access other websites operated by third parties, whose content, information, errors or omissions JOY COLORS is not responsible in any way. The existence of such links does not imply that JOY COLORS recommends or approves its contents in any way. Therefore, the user navigation through these outside websites JOY COLORS is at your sole responsibility, with full indemnity for JOY COLORS.

The texts, images, sounds, animations, software and other content included on this website are the exclusive property of JOY COLORS. Any transmission, distribution, reproduction, storage or total or partial public communication must have the express consent of JOY COLORS.

Users who provide their personal data give their express consent that may be communicated to third parties, in order to be able to perform the services offered through and to comply with the contractual relationship between the user and JOY COLORS. Information appearing on the Internet pages of JOY COLORS.

By accepting this Privacy Policy, the user expressly authorizes JOY COLORS to send communications to keep informed about issues related to the activity of JOY COLORS and services provided through joycolors.es. The user expressly authorizes JOY COLORS to send emails regularly with information on the various sales campaigns, present or future, organized by joycolorsco.com

Furthermore, the acceptance by the user of this Privacy Policy is providing explicit consent to JOY COLORS to send advertising or promotional e-mails or other equivalent means of communication, in the terms established by Law 34 / 2002 Services Information Society and Electronic Commerce.

In the event of not being interested in receiving such communications, you shall indicate it , communicating it to JOY COLORS in the above address or by email to the address info@joycolorsco.com

Joycolors.es uses Google Analytics technology to collect user information with purposes of service optimization. Therefore, the use of cookies (the latter being understood as a small packet of information consisting of a set of characters that are stored on the hard disk or the temporary memory on a user's computer is required for use when accessing joycolors.es to the pages of certain websites), in order to improve the service provided by JOY COLORS. Such information can only be read by the website that sent it to the team (joycolorsco.com).

In this sense, the information stored by joycolorsco.com in its computer by cookies is limited to a user identification number, along with the likes of this in terms of navigation language used, and the date of creation of the cookie. Also, JOY COLORS can also register IP addresses of users, such as a computer identifier used to access to the website, in order to diagnose any problems you may have with the server as well as manage and analyze trends of joycolorsco.com users . In any case, the user can disable the storage of cookies in its browser settings.

Cookies Policy

Definition and function of Cookies


A cookie is a file that is downloaded to your computer, tablet, mobile or other terminal (hereinafter equipment) when accessing our website or run our application. Cookies allow us to store and retrieve information about your surfing habits or your computer, depending on the information they contain, if previously registered to recognize you as a user or customer.

Among other things, the information obtained is related to the number of pages that you visit, the language, the place from which you access, the number of new users, frequency and recurrence of visits, the duration of their visit and browser or the computer from which you visit or run the application.

In particular, in order to improve your browsing experience and personalize our services offer, JOY COLORS uses cookies, among other things, to:

  • Remember your preferences (payment, purchase, etc.) and thus provide a personalized service.
  • Analyze the browsing behavior (which sections visit, where you click, etc.).
  • Share content such as products and campaigns, social networks.
  • Whether our buyers are from Internet ads.
  • Prevent fraudulent activities.
  • Maximize security on our website.

Types of cookies

Depending on who is the entity that manages the domain from which cookies are sent and treat data obtained can distinguish two types: own cookies and third party cookies. They differ depending on whether you belong to the owner of the website itself (JOY COLORS S.L.) or to a third party.

There is also a second classification according to the length of time remain stored in the client browser and can be session cookies or persistent cookies. The first are deleted when you close the browser, while the latter remain in the computer.

Finally, there is another classification with five types of cookies depending on the purpose for which the data are processed: Technical cookies, cookies customization, analysis cookies, cookies advertising and behavioral advertising cookies.

Thus, the technical cookies are those that allow the user to navigate through a website, platform or application and use of different options or services that exist as, for example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements of an order, make the buying process an order, make the request for registration or participation in an event, use security features while browsing store content for broadcast video or sound or share content via social networks.

Personalized cookies are those that allow the user to access the service with some features of a general nature predefined depending on a number of criteria in the final user such as would be the language, type of browser through which you access the service , the locale from which you access the service, etc.

Analysis cookies are those that allow the responsible to monitoring and analyzing the behavior of users of the web sites that are linked to the profiling of user navigation of such sites, applications and platforms, in order to make improvements based on the analysis of usage data that the users of the service.

Advertising cookies are those that allow management in the most efficient way of advertising spaces, where appropriate, the editor has included on a website, application or platform from providing the requested service based on criteria as the edited content or the frequency in which ads are displayed.

Finally, cookies behavioral advertising are those that enable the management, the most efficient way of advertising spaces, where appropriate, the editor has included on a website, application or platform from providing the service requested. These cookies store information on user behavior obtained through continued observing their browsing habits, allowing to develop a specific profile to display ads based on the same.

It is necessary to note that the same cookie may be included in several categories. For more information on this subject can consult the guide on the use of cookies from the Spanish Data Protection Agency

This site uses cookies.

Cookies and browser settings

The most popular browsers have configuration options and security features that allow you to avoid installing cookies and / or other data collection systems navigation on your device. In the Help function of most browsers, it tells you how to configure your browser to not accept cookies, to notify you whenever you receive a new cookie and to completely disable them.

You can set your browser to reject cookies, but this could block certain features or restrict access to certain content on our website.

You can read the steps to disable the installation of cookies in sections of "Help" from the website of each browser as follows:

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Advanced. For more information, you can check Help of Microsoft or Help browser.
  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, consult the Mozilla support or Help browser.
  • Chrome: Settings -> Show Advanced Options -> Privacy -> Content settings. For more information, you can consult the Google support or Help browser.
  • Safari: Preferences -> Security. For more information, consult the Apple support or Help browser.

If you want you can watch the videos developed by the Spanish Data Protection Agency in order to explain how to set privacy options and from different platforms and devices: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/protegetuprivacidad/index -ides-idphp.php.

JOY COLORS thanks your acceptance of cookies, as this helps us obtain more precise data that enables us to improve the content and design of our website to suit your preferences.

Third Party Cookies

This page includes third-party cookies that are downloaded to your computer when you use our website or application. Some Web Site cookies are set by external companies (like Google) to process information and provide us with data on the advertising of our promotions, etc. At no time they collect personal information that you can identify a specific user. No cookie has a period longer than two years validity.

If you do not want these cookies are saved, you can change your browser settings at any time. However, we recommend not clear as it can stop enjoying certain services of our website. If you still prefer to disable third-party cookies click on the following links:

        For any other information please contact us at our Customer Service.

        This website uses so-called social plugins ("plugins") of the social network Facebook.com, which manages the company Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identified by the Facebook logo or the text of "Facebook Social Plugin".

        If you click on any of the plugins that contains our web site, your browser creates a direct connection to the Facebook server. The content of the plugin will be transmitted by Facebook directly to your browser and then will join the website. By integrating the plugin on the website, Facebook receives the information (including your IP address) that your browser has visited the relevant page of JOYCOLORSCO.COM, even if you do not have a Facebook account or are not connected to Facebook. When you log into Facebook, this will be able to assign your visit to our website directly to your Facebook account. By interacting with plugins, e.g. using the "Like" or making a comment, the corresponding data will also be sent to a Facebook server and stored there and can be seen by their friends in this social network. Facebook can use this information for advertising purposes, market research and custom Facebook page design.

        Please read carefully the privacy policy of Facebook in order to have more information regarding the scope of data collection, processing and use of data collected by Facebook and their rights, as well as configuration options for protection privacy.

        In addition, if you do not want Facebook to collect information about you through our website, you must log off from Facebook before visiting our website.

        JOY COLORS is not responsible for the contents or comments that users can make and write on the page that has at www.facebook.com JOY COLORS. Users guarantee that the content does not violate publish, attentive, or violates the rights of third parties (privacy, intellectual property rights, the right to honor or privacy, etc.). To that end users exempt from any liability JOY COLORS, guaranteeing this full indemnity in respect of any claims by third parties, becoming solely responsible for any damages or claims that may arise or result from the content published by them in JOYCOLORSCO.COM.

        Version: June 1, 2016

        Joy Colors S.L.



        (free from landline numbers)

        Available from Monday until Friday, from 9 to 14h

        Joycolorsco.com belongs to:

        Legal representative: Jaime Lopez Casas

        Tel.  +34 960 627 753

        Email address: info@joycolorsco.com

        According to the regulation about online dispute resolution for consumers.

        In compliance with the provisions of the Law 34/2002 of the 11th of July, services of general information and e-commerce, the information about Joy Colors is indicated below:

        Headline: JOY Colors S.L. (onwards “Joy Colors”)

        Phone number: +34 960 627 753

        Contact: info@joycolorsco.com